Garddian UK - Returns Policy  

You can return any product purchased from Garddian UK Ltd for refund or exchange within 14 days from date of delivery subject to the goods being returned to us unused, in as new condition and complete in the original packaging. Animal RFID products are provided in sterilised and sealed packaging. Where the packaging has been damaged or opened products will not be accepted for return. 

Where products are returned due to order error, or ‘not required’ subject to the products being returned unused, undamaged and in the original packaging a 30% restocking charge will apply.Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item was received in a damaged or defective condition. No refunds will be payable until we receive the item back from you with the delivery slip. 

TrakGard and other Garddian supplied Tracking products that are faulty out-of-box as determined by our warehouse can also be returned for an extended period of up to 14 days from date of delivery. Some minor faults may be rectified by a simple download of the latest release of the Garddian operating software and our customer service team can advise on this and the best course of action. 

Before returning any products a Returns Authorisation Number (RAN) must be obtained by calling our customer services team on 07774 626966 or 07973 421587. Once your return has been authorised we will email you a pre-completed returns form. 

Return the product, and if applicable SIM card and any additional accessories (Note: retain the SIM card if you are exchanging your Tracking device) in the box supplied which will protect the Tracking Device in transit. Make sure that you include the pre-completed returns form to identify the product as your return. 

We recommend that you use a recorded delivery or special delivery service available from your post office to ensure traceability. Please note that the goods remain your responsibility until signed for by our warehouse. 

Credit or refunds due against any products returned will be issued back to the customer, less any restocking charges or the cost of any declined returns, within 14 days from receipt of the products by Garddian UK Ltd 

* Please note that you will be liable for any charges relating to information / reports generated by the Tracking Device whilst the device was in your possession. 

This Returns Policy does not affect your statutory rights which can be viewed at the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk/