Garddian UK -Returns Policy
You can return any product purchased from Garddian UK Ltd for refund or exchange within 14 days from date of
delivery subject to the goods being returned to us unused, in as new condition and complete in the original
packaging. Where the packaging has been damaged or opened products will not be accepted for
products are returned due to order error, or ‘not required’ subject to the products being returned unused,
undamaged and in the original packaging a 30% restocking charge will apply.Please note that you will be responsible for the
costs of returning the items to us unless we delivered the item to you in error, or if the item was received
in a damaged or defective condition. No refunds will be payable until we receive the item back from you with
the delivery slip. Special order items are non
TrakGard and other Garddian supplied Tracking products that are faulty out-of-box as determined by our warehouse
can also be returned for an extended period of up to 14 days from date of delivery. Some minor faults may be
rectified by a simple download of the latest release of the Garddian operating software and our customer service
team can advise on this and the best course of action.
Before returning any products a Returns Authorisation Number (RAN) must be obtained by calling our customer services team on 07774 626966 or 07973 421587. Once your
return has been authorised we will email you a pre-completed returns form.
Return the product, and if applicable SIM card and any additional accessories (Note: retain the SIM card if you are
exchanging your Tracking device) in the box supplied which will protect the Tracking Device in transit. Make sure
that you include the pre-completed returns form to identify the product as your return.
We recommend that you use a recorded delivery or special delivery service available from your post office to ensure
traceability. Please note that the goods remain your responsibility until signed for by our
Credit or refunds due against any products returned will be issued back to the customer, less any restocking
charges or the cost of any declined returns, within 14 days from receipt of the products by Garddian UK
* Please note that you will be liable for any charges relating to information / reports generated by the Tracking
Device whilst the device was in your possession.
This Returns Policy does not affect your statutory rights which can be viewed at the Department of Trade and Industry's Consumer
Gateway website at: http://www.consumerdirect.gov.uk/